FAQ
How do I order online for my child to pickup at Camp?
Will Call or "Camp Pickup" is easy, place your order and choose Will Call - Camper pick up from the shipping option. You can choose to have the items shipped to your home prior to coming to camp...but, if you would like, we can distribute with your teacher on the first day arrival. PLEASE list : YOUR CHILD's NAME, the SCHOOL THEY ATTEND and the DATE THEY ARRIVE AT CAMP in the notes section, our gift store staff will make sure your child receives the items you purchased for them.
WILL CALL & Shipping
The online store ships Monday thru Thursday, except holidays. Pickup at Camp with our WILL CALL staff 9am to 5pm Monday thru Thursday. Outdoor Education classes will receive their orders thru their teachers and councilors. Shipped packages are processed Monday thru Thursday, with all in stock items shipping within 2 business days of completed on line purchase.
Is Everything Available in the Stores Available On Line?
Our Tree Tops and Redwood Marketplaces carry certain products that are currently available in-store only. As we design new products, they debut in the Marketplaces first, then they will be transferred to the ON LINE Marketplace....so be sure to stop by and see some of our specialty items when you visit the Canopy Tour or the Camp at Alliance Redwoods.
Payment
All purchases must be paid for in advance. Our On Line Marketplace accepts most Major Credit cards for your purchase.
FREE Shipping & Tax
All purchases over $100 include FREE Shipping to the Lower 48 states. If your purchase is less than $100, a flat rate of $7.99 will be added at checkout to your purchase. All WILL CALL for Camp Pickup is free of charge. Local tax will be added to all purchases.
Secure Ordering
Phone numbers and emails are needed to complete your orders, both for shipping or for Will Call. Your information will never be sold and is only used for the purpose of invoices, shipments or questions about your purchase.
Returns & Refunds
Returns or refunds are handled directly with our staff. Please email sales@arcgmarketplace.com with your request. If you have any questions or concerns, please feel free to contact our sales team.
Next follow these four steps:
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Pack the item securely and include the original product packaging and tags if available. (Hint: If you cover all existing shipping labels, you can reuse the bag or box your order came in.)
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Include proof of purchase (on line invoice, store receipt) plus your name, address, email, phone number and a brief description of why you’re returning the item.
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Address your package to:
ARCG Marketplace
attn: RETURNS
6250 Bohemian Highway
Occidental, CA 95465
Please note: You are responsible for return shipping costs.
4. Send your package using a carrier that can provide tracking and insurance. ARCG Marketplace is not responsible for items lost or damaged in transit.
Additional Questions? Please email us at sales@arcgmarketplace.com